Privacy Policy

1. Information We Collect

Contact Information

When you contact us or request services, we collect:

• Name and email address
• Company name and project details
• Communication preferences

Technical and System Information

Handling of Sensitive Data

To fix and deploy your application, we require temporary access to various technical resources:

• Platform credentials (hosting, deployment, cloud services)
• Authentication tokens, API keys, and SSL certificates
• Database connections and access credentials
• Source code and version control repositories
• Integration accounts for third-party services
• Proprietary code, algorithms, and business logic
• Application data (only when required for troubleshooting)

We access this information solely to complete your rescue project. All sensitive data is encrypted during storage, accessed only by authorized team members, and permanently deleted within 30 days of project completion.

2. How We Use Your Information

We use collected information solely for:

• Providing development services and project completion
• Communicating about project progress and requirements
• Troubleshooting and debugging your applications
• Processing payments and maintaining business records

3. Data Security and Protection

How We Protect Your Data

• Encryption for all stored credentials and sensitive information
• Strict access controls—only assigned team members can view your data
• Secure channels for all project communications
• Periodic security reviews and credential rotation
• Automatic deletion of access credentials after project completion

What You Should Do

While we take security seriously, you play a crucial role in protecting your infrastructure:

• Use dedicated credentials for our access when your platform allows it
• Remove our access as soon as the project ends
• Check your platform's access logs periodically
• Alert us immediately if anything seems unusual

4. Data Retention

We retain your information only as long as necessary:

• Project files: Deleted within 30 days of project completion
• Access credentials: Immediately deleted upon project completion or your request
• Contact information: Retained for business records (you may request deletion)
• Communication records: Kept for up to 2 years for business purposes

5. When We Share Information

Your information stays private. We never sell or rent your data to anyone. The only exceptions are:

• Legal obligations (court orders, subpoenas, or law enforcement requests)
• With your express permission
• To defend against legal claims or protect against harm

6. Your Rights

Under applicable privacy laws (including PIPEDA in Canada, CCPA in California, and GDPR for EU clients), you have the right to:

• Access your personal data and know what information we have about you
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal retention requirements)
• Object to processing or restrict how we use your data
• Data portability - receive your data in a portable format
• Withdraw consent at any time
• Opt-out of the sale of personal information (we do not sell your data)
• Not be discriminated against for exercising your privacy rights

How to Exercise Your Rights

To exercise any of these rights, contact us at help@fixbrokenaiapps.com with the subject line "Privacy Rights Request." We will respond within 30 days for Canadian requests, 45 days for California requests, and 30 days for GDPR requests.

7. Cookies and Website Tracking

Our website uses minimal cookies for:

• Essential site functionality
• Contact form processing
• Basic analytics to improve our services

8. Applicable Privacy Laws

As a North American-based company, we comply with:

• PIPEDA (Personal Information Protection and Electronic Documents Act) - Canada
• CCPA/CPRA (California Consumer Privacy Act / California Privacy Rights Act) - California residents
• State Privacy Laws - Virginia, Colorado, Connecticut, Utah, and other applicable US state laws
• GDPR (General Data Protection Regulation) - For our European clients

Your privacy rights may vary depending on your location. We apply the highest standard of protection to all users regardless of location.

9. Do Not Sell My Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration or other valuable consideration. This applies to all users, including California residents under CCPA.

10. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. For material changes, we will notify you by email or prominent notice on our website at least 30 days before the changes take effect. Updates will be posted on this page with a revised date.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: help@fixbrokenaiapps.com

Subject: Privacy Policy Inquiry or Privacy Rights Request